About

Kin Euphorics is a non-alcoholic adult beverage company that helps make wellness a celebratory, shared experience with loved ones. Each drink is full of adaptogens, nootropics, and botanicals that boost brain care, immunity, and mood. Different flavors create different feelings and experiences — for example, Kin Bloom evokes heart-opening joy.

Challenge

Scaling Operational Chargeback Management

As Kin Euphorics’ wholesale business grew, so did the complexity of their chargeback reconciliation process. Melanie Rose, Kin’s Senior Operations Manager, knew that recovering large chunks of cash — to the tune of tens of thousands of dollars — is critical for any small company. And to keep Kin’s competitive edge during a key growth phase, she couldn’t let avoidable losses chip away at their cash flow.

But Melanie’s lean team couldn’t always spare the resources to dispute chargebacks. After investigating each deduction and meticulously working through walls of data, her team had to hunt down supporting documents for every invalid claim. Next, they manually categorized charges and reconciled each account by hand. Meanwhile, the team navigated unintuitive Excel spreadsheets, adding to the time frittered away on each task.

And when Melanie’s ops team of two needed to work on other critical tasks, like continuing to innovate on their product, they couldn’t keep up with the manual deductions workload.

To automate Kin’s processes, Melanie worked on an in-house deduction management solution with data optimization and scripting. The only problem? She still needed more heads on her team to run the solution — not to mention chargeback management expertise to streamline the process.

So, Kin decided to look for an external solution. When they found Glimpse, the team was unanimously in favor of trying out the new solution.

“As Kin scaled, the volume going through our wholesale channel did too — and the operational need to manage our chargebacks became critical.”

Melanie Rose

Senior Operations Manager at Kin Euphorics

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Solution

Unlocking Working Capital and Receiving No-Lift, Organized Datasets

Kin smoothly onboarded to Glimpse by uploading their historical data straight into Glimpse’s system. And with decades of deduction management experience, Glimpse’s team of experts is available to help Kin at every turn, no matter how complex their deductions get.

Now, Melanie and her team have time for other value-adding tasks — like refining their drink formulas and working closely with their wholesale and retail partners. And Glimpse automatically checks bills of lading every time a new deduction comes in, so Kin does not have to spend time wrangling documentation. “I’m no longer managing anything,” Melanie explains. “I just receive emails from our Glimpse analyst about disputes they’ve already won.”

Working with Glimpse has also yielded an unexpected but highly useful benefit: Glimpse aggregates all of Kin’s chargeback data — including transaction and payment information, chargeback reason codes, and merchant category codes. Then, they organize, categorize, and send the data to Kin in a simplified format.

This process eliminates the painful Excel dataset assembly and manual reconciliation that used to drain hours from Melanie’s team each week. Now, they can export Glimpse’s datasets and use them for insightful trend analysis. This capability helps Melanie’s team improve operational efficiency and protect revenue streams.

“Glimpse arranges the chargeback data into a beautiful document. I can export the datasets from there and manipulate them to my heart’s content.”

Melanie Rose

Senior Operations Manager at Kin Euphorics

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Results

Winning Back Time to Focus on Kin Euphoric’s Growth Trajectory

With Glimpse, Melanie’s team has the bandwidth to focus on future growth across the entire Kin Euphorics company. And Glimpse’s team has delivered impactful results along the way:

Melanie sees Kin’s partnership with Glimpse as a key to helping the team scale. Going forward, she intends to leverage internal learnings from chargeback subcategories to help her finance team with predictive capital planning.

This newfound chargeback visibility also helps Melanie uncover discrepancy patterns at the warehouse level. Now, she improves Kin’s warehouse processes to proactively prevent recurring chargebacks in certain classifications.

“We’re saving so much critical bandwidth by automating our manual chargeback processes — now we don’t have to hire a new employee to handle this.”

Melanie Rose

Senior Operations Manager at Kin Euphorics